P1: Describe the recruitment documentation used in a selected organization
The selected organisation is Tesco. Tesco is one of the UK’s most well-known and valuable brands and commands a leading market share in the world’s supermarket business. Tesco produces food and general household products. Its structure is a tall hierarchal structure. On top you find the Head Office which consists of the owner of Tesco and the board of directors, after you find the CEO of the stores then the Administrator. After the administrator you find the managers which on top you’ll find the first assistant manager, then the second assistant manager and after you find the swing managers. After the managers there are the crew trainers and then the crew members. In order for Tesco to recruit some members they will need some recruitment documentation and they are Job description, Person specification and the application form.
A job description sets out the purpose of a job, where the job fits into the organization structure, the main responsibilities of the job and the key tasks to be performed. A job description will set out how a particular employee will fit into the organization. It will therefore need to set out the title of the job to whom the employee is responsible for whom the employee is responsible, simple description of the role and duties of the employee within the organization. A job description could be used as a job indicator for applicants for a job. Alternatively, it could be used as a guideline for an employee and/or his or her line manager as to his or her role and responsibility within the organization. Some features of a job description are the job title, business purpose, location, hours of work, location, hours of work, contract (full/part-time/permanent/temporary, etc.)
A person specification is a profile of the ideal candidate for the job. It enables the potential candidate to determine whether they meet the required experience and qualifications. It also helps employees to identify requirements for the job. A person specification will help during interviews and it will also help to be used as a basis for staff development, appraisals and promotions. The person specification details the necessary skills, qualifications, experience or other attributes needed to carry out the job. Using the person specification throughout the recruitment and selection process will enable you to ensure that the best candidate is selected and that the legal obligations and best practice objectives of the University are complied with. Some features of person specification are; skills, experience, flexibility, personality, interest, additional skills (i.e. driving skills…)
An application form sets out information on a candidate in standard format. It provides a structured basis or drawing up shortlists, the interview itself and the following actions
required in offering an employment and in setting personnel records. An employment application is a form (either paper or online) that enables the online) that candidates for employment complete to be considered for a job. When you complete an employment application, you will be required to provide your contact information, your work history including companies worked for, positions held, and starting and ending dates of employment, and your educational history. You may also be asked to provide references. In some cases, you may be required to take a pre-employment test as part of the online application process. If a test is part of the application, you will be provided with instructions for how to take it. Features of the application form will include; personal details, scenario questions, employment history, availability disability/mobility/special needs, skills, interest and many more.
This is more commonly known as a CV. A curriculum vitae (CV) is often required in place of a resume for positions in education, clinical research, work as a physician, or in certain science or publishing positions. Unlike the resume, the CV is usually longer and more detailed. In academia and research positions, prime considerations are given to not only where one studied but also, what one studied. The curriculum vitae would be relevant to Tesco because this is what candidates would primarily give when applying for a position in Tesco, the CV is used in all types of vacancy positions whether it being the store manager, security or sales advisors.
Contracts of employment A contract of employment is an agreement between an employer and an employee which sets out their employment rights, responsibilities and duties. These are called the ‘terms’ of the contract. Contract terms can come from a number of different sources. For example they could be: ? verbally agreed ? in a written contract, or similar document ? in an employee handbook or on a company notice board ? in an offer letter from your employer etc. The employment contract is made as soon as you accept a job offer. If you start work it will show that you accepted the job on the terms offered by the employer, even if you don’t know what they are. The contract helps cut misunderstanding between the employer and employee at a later date. It also helps the employee understand their employer rights. Both the employer and employee are bound by the agreement until it ends. Tesco will have to insure the contracts of employment are clearly understood by the employee this is because within the contracts of employment it includes agreements between Tesco and the employee so they understand their employment rights,
responsibilities and duties.
Job advertisement A job advertisement is placed when a vacancy arises within a company or organization. Job advertisements can be found in newspapers, online and on notice boards at companies and colleges. A job advertisement usually focuses on the person a company is trying to attract and the details of the job vacancy, according to Industry appointments.com. The language used in a job advertisement should be simple and sentences short and direct. Bullet points are a useful format to list details like salary, location, start date, role, purpose and experience required. Tesco would have to find ways to advertise their vacancies; this would not be difficult for them because of their sheer size. They have many options like their website, newspaper, job center, internal advertisement and also advertisement within their branch.
Letter of application An application letter is merely another name for a cover letter, the official business letter often included with a job application and/or resume and sent to a prospective employer. Although application letters are generally considered optional components of applying for a job, more and more frequently, employers are singling out those who actually take the time to write an application letter as their top picks. A cover letter is a document sent with your resume to provide additional information on your skills and experience. A cover letter typically provides detailed information on why you are qualified for the job you are applying for. Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences. This would relevant to Tesco because potential candidates will have to attach a Letter of application/ cover letter to give further information about themselves and why they suit the vacancy.
P2: Describe the main employability, personal and communication skills required when applying for a specific job role
Employability skills have been defined as: “A set of achievements, understandings and personal attributes that make individuals more likely to gain employment and to be successful in their chosen occupations”.
Personal skills can be described as personality and behavioral traits that determine how people act in a workplace context, including how they manage themselves, perform
their work and interact with coworkers and management. Personal skills may also include creative, leadership, linguistic and analytical skills
Communication skills is the ability to convey information to another effectively and efficiently. Business managers and employees with good verbal, non-verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit.
Describe the main employability skills required by applicants for the job you have research for P1 (P2).
Tesco will need to see the employability, personal and communication skills before hiring their employees. For the employability skills, Tesco will want to know
With a faster pace of everyday life, employability skills are becoming essential in modern society. The employability essential concepts and skill sets represent universal content. They contribute to outcomes that are valued for individuals and for society; bring benefits in a wide variety of contexts and apply to multiple areas of life; and are of use to all individuals, deemphasizing competencies of use only in a specific trade, occupation or walk of life.
Six critical employability skills were identified from sources of newspaper advertisings, TV advertisings and Internet advertisings. Each of these skills was studied according to their content and importance. Resources from Internet sites and books were used to study these skills. JCU’s graduate attributes were also introduced to compare with the employability skills to discuss the matter.
The definition of communication skills is “the ability to use language and express information. It is a way that uses the own language and body language to exchange information with others and understand others easily. It includes speaking, listening and writing. Hence, communication skill is a tool to run throughout business areas and it has significant impact on business. Communication skills may represent in many ways, for example, talking face to face with customers and colleagues, answering a phone call, reply E-mails and writing a report. These actions are required to be done in business workplace all day especially for Manager.
“Management is about taking the right decisions at the right time and getting them implemented by the right people.” (Oak, 2011) Three key factors identified in management skills are making the right decision, at the right time and to the right
people. It is the ability of a manager to run a business or a team. For instance, a good manager requires excellent analytical and organizational skills in order to make a right decision to acquire the best returns. It is highly associated with problem solving skills. These decisions also need to be made at the right time.
Problem solving skills
Problem solving skill is widely required in today’s employment market. In a business analyst job advertisement (Genesis IT&T, Seek.com.au), the employer requires “a genius at problem solving”. It is highly integrated with decision making in management skills. In commercial and industrial operations, we can easily meet tons of problems. It is very hard to predict every single movement in modern business market. Therefore, it is an important skill to obtain while engage problems in work process. We shall always be prepared to encounter problems, so we can find solutions to solve these problems. Problem solving skills can be either solving problems for clients or for superiors.
Problem solving often requires very broad knowledge. Personal knowledge is another major skill in work place. The definition of knowledge in professional field is “familiarity or conversance, as with a particular subject or branch of learning” (Dictionary.reference.com). Knowledge is like the foundation of employability; the major resource of knowledge is from school and college study. Knowledge is the ability to understand the truth of a certain object. With knowledge, people can get a clear vision of what their roles are in the team, and the way to do their own job and cooperate with their colleagues. Like the job advertisement for architect (Bespoke, Seek.com.au), the employer need someone with landscape knowledge to take this job. Knowledge can be variables of forms and almost every occupation requires certain knowledge, engineer, pilot, truck driver or carpenter.
Work experience can be seen as a form of knowledge, it is also an important employability skill required by both employers and employees in business organizations. The definition of work experience is a period of time working in business and has some knowledge or skills of the world of work. (What is work experience, n.d.) It is important because employers are looking for some candidates who have the knowledge over the working environment. Work experience also covers other different kinds of skills like team working, communication skills and problem-solving skills. A candidate who has work experience may find it easier than the other candidates to get a dream job because they had faced some of the events in job in other workplace before. .
Teamwork is a term that means a group of people, but each one does the individual part to perform a joint action and in order to achieve the same goal. (Teamwork in classroom, etc.) Teamwork is one of the most important relationships in workplace. The
best team number of a determine goal team is 6 ~ 10 people. The working steps are one team leader dividing the big job into different part of small work, each member choose one interested and suitable part to finish. After that, collect all the information from every member and compose to a final work to achieve the goal.
P3: Describe the main physical and technological resources required in the operation of a selected organization
The physical resources of a business include all the tangible resources owned and used by a company such as land, manufacturing equipment and office equipment. Some of the physical resources the company will need are as follows
Buildings and Facilities. Businesses need premises to operate. Buildings can play an important role in the image of a business to bring in more customers. When customers enter the building, facilities need to be arranged for them such as waiting rooms. Banks often have desks or rooms where clients can talk to an adviser about the bank’s products and services.
The location of buildings is important in regard to its distribution network. Businesses who want to be accessible to customers as much as possible will have many different locations for its premises. Businesses who want to reduce costs will have a centralized location for its distribution points.
Materials and Waste. Materials needed by an organization will vary by the organization’s type. A restaurant will need raw meat, fish, vegetables etc whereas a shoe factory will need rubber, leather etc. Some items that are used in the organization will be recyclable while others will be not. Businesses need to be careful about using materials efficiently and minimizing waste. This would cut costs and increase profits.
Plant and Machinery. Every business needs specialized plant and machinery suitable for operations. Businesses may have the option of leasing machinery rather than buying it. This would depend on which option would reduce overall costs and increase future returns.
Equipment including IT. Equipment is essential for smooth operation of business. Lack of equipment may mean that a job cannot be done. A movie theater without functioning seats would not attract movie goers. Many organizations include IT with their list of essential equipment. IT may comprise of both hardware (Laptop computer) and software (Operating System).
Planned Maintenance and Refurbishment. All resources need regular maintenance. If maintenance does not take place, machines may break down resulting in lost sales. Building maintenance is needed is needed to keep buildings clean and safe. Refurbishment occurs when a business gives new look to its office or stores. Refurbishment may improve working environment and improve worker morale.
Emergency Provision. Evacuation training should be given to employees and clear instructions should be provided about what do in case of fire in the building. Organizations must also provide safety equipment inside buildings such as fire alarms, fire escapes and fire extinguishers. Regular inspections of safety situations in organizations should be done. Employees should let employers about any potential hazard.
Technological resources are systems and tools required to effectively produce or create a product or service. These include energy, information, people, tools, machines, capital and time. The company will need to have technological resources such as;
Intellectual Property. Intellectual property rights allow people to own ideas and have rights concerning what happens to these ideas, how often these are used, what they are associated with and if they have permission to be copied.
Accumulated Experience and Skills. Accumulated experience means experience gained over a number of years when a person has come across lots of different issues to do with the job. Experienced employees are more likely to be able to do a good job in an organization. They might need to be paid more or be given special conditions.
Software Licenses. Organizations either use commercial software or customized software for operation. When business computers use Microsoft operating system, money has to be paid to use its license. Licenses allow employees to use software at one computer or several computers depending on the license’s usability. Sometimes businesses use unauthorized software or use genuine licenses of software for more than one computer. This is considered a crime. Sometimes they may over license by buying individual licenses for more money whereas a composite license can be bought for less money.
Protection via Patents and Copyrights. Legislation can help protecting costly technological resources. It can be sometimes difficult to prove if someone else is using the idea. A patent gives an inventor the legal right to stop someone else copying without their permission
M1: Explain how the management of human, physical and technological resources can improve the performance of a selected organization.
In this assignment I will be explaining how Tesco manages the human, physical and technological resources to improve the performance of their workplace.
Human resources are the people who make up the workforce of an organization, business sector, or economy. “Human capital” is sometimes used synonymously with “human resources”
Explain how the management of human, physical and technological resources can improve the performance of Thorpe Park. In this task, I will be explaining how Tesco manage their human, physical and technological resources and how good management of these resources improve their performance.
1. Good management of Tesco’s physical resources
Physical resources are the man-made tools or equipment needed for the day-to-day running of Tesco. Basically, physical resources are anything that provides Tesco with the means to perform its business processes. Tesco’s physical resources are in good condition and safe to use by the employees. They also aid the employees in maintaining the stores. This ensures customer needs and expectations are met and satisfied. Meeting customers’ needs and expectations ensures repeat business for Tesco and more customers. More customers and repeat business will lead to an increase in the sales of the products and more profit for Tesco. Tesco can then use this extra profit to re-invest into building new stores, maintaining existing ones and many more.
2. Good management of Tesco’s human resources Human resources are the set of individuals who make up the workforce of an organization and in this case Tesco. It also refers to the division of Tesco that is focused on activities relating to employees. Tesco can manage their human resources well and this can be done through various means. These means are by granting their employees free travel and food, discount on products bought in the store, premium pay rates and other benefits from being an employee in Tesco. By doing this, the employees of Tesco are motivated to give their all to customers and be productive. Tesco can manage their human resource well by training their employees. Training is the ability to give employees skills and knowledge to do their job properly. They can provide this training for employees through the recruitment process. The process of finding and hiring the best-qualified candidate (from within or outside of an organization) for a job opening, in a timely and cost effective manner. They do this by identifying the need for a new employee, describing who you want through a person specification, describing what you want them to do through a job description, attracting potential employees, analyzing candidates’ strengths and weaknesses and selecting the best person for the job.
If the potential employee decides to take the job, Tesco can then train the employee. However, if the potential employee decides to reject the job offer, they will have to start the recruitment process again which in the long run wastes time, money and reduces productivity. If the employee is recruited well, they will be able to meet the needs and expectations of customers. If the employees of Tesco are trained well, the employees will be able to do their work effectively and also meet the expectations of the customers. Tesco meeting the needs and expectations allows them to build a good reputation and gives them more customers than their competitors such as Sainsbury’s, Aldi or any other retailer. This will allow Tesco to expand as a business and increase their market share.
3. Good management of Tesco’s technological resources
Technological resources are resources such as software, designs, music, or text. These resources are owned like physical resources and are known as ‘intellectual property.’ Intellectual property laws allow people to own ideas and have rights over them. Tesco can manage their technological resources well by constantly checking their programs and making sure they do not crash. They can manage technological resources by updating software regularly and making sure they run smoothly. Also, Tesco has to have an IT team who specialize in ensuring programs are running smoothly and upgraded and updated regularly. Furthermore, check out system, the CCTV cameras, security systems, speaker systems all shows that the technological resources in Tesco are being managed well. By Thorpe Park managing their technological resources well, the customers’ experience is enhanced. This makes the customers of Tesco happy, safe and satisfied because they are able shop and enjoy the process. This will result in repeat business for Tesco and will allow Tesco to attain more customers which will boost their sales, profit and reputation in the long run.
M2; Assess the importance of employability, and personal skills in the recruitment and retention of staff in a selected organization.
For this assignment I am going to assess the importance of employability, and personal skills in the recruitment and retention of staff in Tesco
Finance officer- A finance officer is in charge of receiving and distributing funds. The recruitment process for a finance officer needs a specific type of documentation in order to be effective, documentation such as application forms, CVs (curriculums vitae) personal statements and job descriptions. An application form is very important as it provides vital information from the applicants to the business. An application form includes the personal details of the applicants such as name, age, address etc. It also includes other type of information such as right to work in the UK, criminal history etc. CVs are written description of a person’s work experience, educational background and skills (This includes employment history and qualifications such as GCSE’s and university degrees).
Personal statements include a general description of a person’s life and current situation. It’s a brief description of character where applicants are usually required to state why they are suitable for the job and what skills they possess- similarly like a cover letter. A job description is another important documentation as it describes the role of job. This makes applicants aware of what they are required to do and what skills they need to possess (This way they know if they’re suitable for the job or not). Examples of finance officer applications can be found on the internet.
Skills required for working as a finance officer Employability Skills: Communication skills (writing, oral and non-verbal)
There are three different types of communication skills, writing, oral and non-verbal. Writing skills involves been able to read in a fluent way and to be able to create good pieces of writing (high level vocabulary). Oral involves been able to make decent presentations which can influence other people’s opinions; it also consists of having good listening skills (to be able to take criticism and listen to other people’s opinions). Non-verbal involves having a good body language and suitable appearance (look responsible and organised).
This is required because the employee will have to know how to behave in a group, to create a good work environment by cooperating with each other, problem solving. To be able to come up with solutions and wise decision. Planning and organising. To be organised and prepared for anything. Computer skills. To be able to work with computers especially when carrying out accounting activities. Supervision skills. To be able to supervise and manage other employees effectively. Accounting and bookkeeping skills. To be able to manage money and to keep records of the financial affairs of a business. Stress and time managing skills. To be able to keep stress levels low and manage time effectively by meeting deadlines and be hardworking. Personal skills. Respectful. To possess cultural awareness and sensitivity. Honest and trustworthy. Be flexible. Demonstrate sound work ethics
Importance of employability and personal skills in the recruitment and retention of staff in the accounts departments. Employability and personal skills are very important when it comes to recruitment and retention of staff in the accounts department. People that work in the accounts department are highly required to possess computer and bookkeeping knowledge. Without employability skills employees wouldn’t be able to cope with difficult situations that might occur in the workplace. Employability skills help creating a good work environment which improves cooperation within the employees. It also improves team work which is beneficial to the company.
Almost all modern workplaces need their employees to communicate well with each other, their supervisors or managers, and their customers or service users. It is impossible for companies and organizations to offer a good service to their customers or service users, unless their employees work as a team and communicate. More jobs need workers who have the skills and ability to use numbers, computers, telephones and the written word to get things done. About ten years ago for example, It may have been possible to do a basic practical job, using job-specific practical skills learnt at work, without using any reading or writing skills. Increasingly, all workers doing practical jobs now have to use literacy skills to keep records and follow instructions.