Executive organization in gift state of affairs. workers face

Executive Summary

Counselling is a process, supported a relationship that’s engineered on fellow feeling, acceptance and trust. at intervals this relationship, the counsellor focuses on the client’s feelings, thoughts and actions, then empowers purchasers to: deal with their lives, explore choices, create their own selections, and take responsibility for those selections.

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To be effective in their roles, counsellors ought to relish serving to others and possess specific attributes and skills like,

·         Communication skills

·         Acceptance

·         Empathy

·         Problem-solving skills

·         Rapport-building skills

·         Flexibility

·         Self-awareness

·         Multicultural competency

Within this assignment review how someone can be improved these specific skills in order to provide better counselling service for their clients.

1     Introduction. 3
2     Communication skills. 5
3     Acceptance. 5
4     Empathy. 5
5     Problem-solving skills. 5
6     Rapport-building skills. 5
7     Flexibility. 5
8     Self-awareness. 5
9     Multicultural competency. 5



1         Introduction


In this competition world there are de-stressed workers in every and each organization. It’s tough to search out a tension free worker in a corporation. these days the most recent trend in HR world is “Employee counselling at Workplace”. This trend has been foreign to any organization in gift state of affairs. workers face millions of issues in day to day life, they’ll have downside with their subordinates, colleagues, system of the work or might have downside in personal life. This downside starts poignant their work, their career and their performance in job. counselling is like giving recommendation, looking for the issues of workers, guiding and serving to them for the matter they face in workplace or in personal life.

Organization’s has started counselling at geographical point to retain the present workers, the proficient workers, to extend the productivity and this can be one among the thanks to encourage their worker. counselling is conducted by the leader and at the value of leader, its free for workers. several organizations have currently started worker counselling at their geographical point and creating it as a district of their organization. Organization hires knowledgeable as a counsellor or keeps a district time counsellor or selects a senior person from company for counselling.

Employee counselling is completed to bring out a positive result from the de-stressed worker. In straightforward terms worker counselling is sort of a stressed person discuss concerning the matter or concerning the poor performance and different person consoles and check out to kind the matter.

Employees face through the strain of finishing the targets, work-load, meeting deadlines, relations with subordinates or colleagues, work-life balance, lack of your time and better responsibility. counselling helps the staff to return out from the issues, provides a replacement thanks to traumatize the issues. counselling shows what quantity the leader look after the worker. counselling might facilitate to spot the worker the work connected issues and also the poor performance.

Employee won’t be ready to discuss their official or personal issues with the counsellor, if they don’t trust or have religion in counsellor. They will think about obtaining leaked their issues alternatively may deteriorate if the counsellor let understand their issues to others within the organization. Counsellor ought to be ready to keep the confidentiality concerning the counselling session with the worker.

At the last worker counselling contains a positive impact on the employee’s life as their issues are solved  and that they lead a stress free life. Counselling will increase the productivity of worker and also the confidence concerning the work. the company world is obtaining modified method additionally. Counselling not solely helps workers however additionally show what quantity the organization cares for workers.


Through counselling service organization and their workers are able to do several blessings like, Helps workers to tackle with the issues effectively, workers are ready to kind their issues, Helps in deciding, a replacement thanks to verify the attitude, might cut back the amount of absence of worker, it’s going to forestall termination from leader or resignation from worker. It reduces the value of hiring new worker and coaching new employees, chance of sleek coordination between leader and worker. Further for achieve this advantages that the counsellor should acquire qualities such as,

·         The counsellor ought to be also a professional counsellor or any superior, experienced, mature employee.

·         The counsellor ought to be a good patient listener.

·         Counsellor should be able to recognize the problem of worker and ought to be able to give a correct advice.

·         Counsellor should be able improve the worker for his/her career path and show a positive way.

·         Counsellor ought to be talented to sort out the official problems of the employee.

·         Counsellor ought to not compare the employee with other employees.

·         Counsellor should be able to appreciate the situation of the employee.

·         Counsellor should have humid manners and social etiquettes.

·         Excellent communication skills

·         Counsellor should have enough time to identify and listen about the employee problems.


To effectively achieve these advantages and qualities in their roles, counsellors should develop specific skills such as,

1.      Communication skills

2.      Acceptance

3.      Empathy

4.      Problem-solving skills

5.      Rapport-building skills

6.      Flexibility

7.      Self-awareness

8.      Multicultural competency




2         Communication skills


3         Acceptance


Acceptance is demarcated as unqualified up respect when the counsellor grows a heartfelt concerned for the client. It includes acceptance of the client destructive, hopeless and sore feelings as well as their optimistic, decent, developed and social moods.

A therapist shows acceptance when he or she accepts a non-judgemental posture in a way that carries admiration, balminess and masterminds. This communicates to the client a feeling of self-worth and value and facilitates a process of self-acceptance and growth.

The client is free to discover all opinions and moods, positive or negative, without danger or rejection or condemnation and can thus express himself. He is free of meeting a standard of behaviour to ern positive regard.

Low self-esteem is at the roof of many problems because it erodes our confidence in our ability to manage our lives. When clients experience acceptance from a counsellor, they begin to accept themselves which increase their self-esteem.

Being recognized for who you are, in favour less of your opinions, principles, feelings, standards and behaviour is a redeeming experience. It lets us to transfer over life with less worry about holding ourselves in checked.

Acceptance typically comes after other persons have occupied the time to appreciate who we are, what we do, and how we contract with matters and circumstances, as well as how we cooperate with other folks. If we sense decision is being passed on us though, it creates a wall, which may break a single accepting him or herself.



4         Empathy


A requirement for being an effective counselor is being able to practice and impart the skill of empathy in the client and counselor interaction. It can be defined as putting yourself in another’s shoes and trying to see the world though their eyes. This does not mean that you feel exactly what they are feeling or that you have been through everything they have been through.

“To empathies is to see with the eyes of another, to hear with the ears of another and to feel with the heart of another”.

Requirements for Empathy:

1.      Open-mindedness: you must set aside for the moment your own beliefs, values and attitudes in order to consider those of the other person.

2.      Imagination: To picture another’s background, thoughts and feelings.

3.      Commitment: a desire to understand another.


4.      Knowing and accepting yourself:  knowing yourself and accepting who you are also helps to develop empathy for others.  This is why we spent a week exploring ourselves in Personal Growth.


The important of empathy for counselor.

Empathy because you cannot possibly experience everything that people go through.  You use your experiences and your attention to the client and what they are going through in order to understand the client’s situation.
Build trust and respect
Reduce tensions
Empathy is important for a counselor because being sympathetic is limited to an emotion or a feeling.  Empathy allows the counselor to also understand the thoughts and perspective of the client, not simply the feelings.


The counselor can improve empathy through: –

·         Become an  active listener

·         Develop a curiosity about others

·         Develop communication skill

·         Share yourself with others

·         Examine your attitude

·         Try to understand the other person’s emotions

·         Try to believe and identify how you feel about the person’s situation.



5         Problem-solving skills


Problem solving skills are most important to counselor deal with a client problem. The purpose of problem management of counseling:

·         Help clients with tools for approaching and solving their problems.

·         Guide clients through ways of exploring their problems.

Interpersonal conflict is a fact of life and can arise in almost any sphere, from organizations through to personal relationships. Learning to resolve it effectively, in a way that does not increase your stress levels, is therefore important for everyone.

Learning to handle difficult situations so that they become more positive, and deal well with criticism, can help to avoid some conflict. Developing your conflict resolution and mediation skills can also help to ensure that conflict becomes a positive experience, rather than negative.

The first step to conflict resolution is to decide what strategy is going to use to address it. However, before counselor can do that, counselor need to identify the root source of the conflict, and therefore its type.

There are three types of conflict, personal or relational conflicts, instrumental conflicts and conflicts of interest:

·         Personal or relational conflicts are usually about identity or self-image, or important aspects of a relationship such as loyalty, breach of confidence, perceived betrayal or lack of respect.

·         Instrumental conflicts are about goals, structures, procedures and means: something fairly tangible and structural within the organisation or for an individual.

·         Conflicts of interest concern the ways in which the means of achieving goals are distributed, such as time, money, space and staff. They may also be about factors related to these, such as relative importance, or knowledge and expertise. An example would be a couple disagreeing over whether to spend a bonus on a holiday or to repair the roof.


There are several possible steps to managing problems.

·         Understanding the problem

·         Looking at options

·         Setting goal

·         Developing a plan of action

·         Monitoring and evaluation


6         Rapport-building skills


To function admirably with client, we have to set up rapport with them. Compatibility is vital, whatever model of directing the instructor is working with. Unless a client feels a feeling of compatibility, they will be probably not going to have the capacity to function admirably with the counsellor.

Rapport implies a feeling of having association with the individual. Rapport will be helped and encouraged by how the advisor deals with their own particular sentiments towards the client, and how they act with the client.

Being very much arranged for the session, unrushed, quiet, prepared and arranged to be there for the customer, putting their own issues and issues off the beaten path, for the term of session.

Making a protected and putting stock in condition, including takingthe inconvenience to make the setting engaging. Offering a peaceful, perfect, comfortable seating and may be some tea and guaranteeing there are positively no interruptions and that the room is soundproofed.

Monitoring who the client is, including (for second and take after on session) knowing the customer name, and recollecting key things about their issues.




There are some suggestions to create rapport with clients.

Utilize your undivided attention abilities to comprehend the customer and their story. Before you make any endeavour at a mediation, exhibit to the customer that you comprehend where they are originating from. It might sound senseless, yet I really envision myself extremely minor within their head. That appears to enable me to enter their reality. 


Watch your speed. Your speed of closeness, that is. Contingent upon the customer’s way of life, foundation, identity, and so on., it might take more time to construct the trust required to examine more individual and delicate issues. With a specific end goal to survey the confide in level, focus on both the substance of what the customer is sharing (a few customers will just share surface-level subtle elements at first) and the customer’s non-verbal communication, as they will be vital markers of how much the customer is prepared to share. It is imperative to know about these non-verbal signs on the grounds that not all customers will unmistakably verbalize their inconvenience. 


Little victories first. Before diving into their most serious issue, have a go at giving accommodating data, positive input or consolation. You may even attempt a mediation on a littler issue at an early stage all the while. However, at this stage just endeavour those issues you are sensibly sure you can address effectively. This will enable the customer to fabricate trust in you.





7         Flexibility


8         Self-awareness


Self-awareness can be described as “An accurate appraisal of a given aspect of one’s situation, functioning, or performance, or of the resulting implications” (Clare et al., 2008).

Generally, we can explain that self-awareness is an awareness of the self, with the self being what makes one’s identity unique, including, , and abilities, thoughts, experiences. One example of self-awareness would be the ability to self-reflect on our identities or our personalities, such as knowing what makes our experience different from someone else’s experience. Recognizing this difference is a key part of self-awareness, as it can be used in an empathetic manner.

How to build self-awareness

·         Make time for self-reflection

·         Acknowledge true feelings

·         Identify self-values and intentions

·         Seek feedback from people trust


Importance of self-awareness in Counseling

Self-awareness is most important because of “clear self-awareness is needed for optimal daily life activities, as it helps for adapting individual behavior to different kind of situations according to one’s actual abilities. In the modern world ,employees have different kind of work related and other problems and issues, Therefore Self-awareness is essential for psychotherapists because of therapists should be aware of their own biases, values, stereotypical beliefs, and assumptions in order to appropriately serve culturally diverse clients.

In addition to that, self-awareness provides counselors to realize differences between their lived experiences and their client’s lived experiences. This may assist counselors be more nonjudgmental towards their clients and support them to obtain better understanding on their clients. Self-awareness of the counselor can help a therapy session more effectively. Therapists who rated themselves as more self-aware during a session felt more positive emotion towards their clients, and their clients felt that their sessions were more helpful as well.



9         Multicultural competency


Culturally competent is becoming an on-going process of developing skills, values, and the capacity to function effectively in cross-cultural situations. It is explained that cultural competence begins with awareness, grows with knowledge, is enhanced with specific skills, and becomes polished through actual cross-cultural encounters.

Six indicators of multicultural competency

·         Flexibility

·         Open mindedness

·         Social initiative

·         Self-efficiency

·         Emotional stability

·         Cultural empathy


In current world, demographic changes are becoming increasingly across the globe and this criterions suggests that multicultural counseling is compulsory. Therefore, the significance of counselors’ multicultural competence, which refers to the ability to interact effectively to individuals that are culturally different, difficult to overstated. On this instance, counselor should have to be multicultural competent to directly communicate to client that comes from different culture. As a result of increasing diversity of culture, individuals seeking assistance from counselors could display with different cultural backgrounds. In order to adapt to this arising situation, counselors are needed to have a wide understanding of different way that culture should have an influence on the counseling relationship.


According to following example, it explain that; A male counselor may be casually greeting his client, who happens to be a female Muslim, with a handshake. Unawareness of the Muslims’ cultural background where in males are not permitted to touch or provide a handshake to the opposite gender, the counselor is actually performing a forbidden action. Lack of sensitivity to individuals’ cultural background can generate serious consequences like that, individuals’ refusal to attend, which in turn hinder the development of counseling relationship. Therefore, It is believed that the counselors’ role have developed with the diversity of culture, required them to be more cultural wary and provide multicultural guidance.

Further this is explained, multicultural competent is the fluency in more than one culture or specifically, whichever culture that the individual is currently in. Moreover, multicultural competent counselor has three major dimensions. First mean that to be actively aware of their own assumption regarding behaviors, values or biases. Secondly, multicultural competence counselor try to understand from the perspective of a culturally different client. The final one is multicultural counselors dynamically plan and practice intervention strategy when leading client with different cultural background. All multicultural competence allows counselor to understand that standard counseling method may not be beneficial to client with different cultural background.






10    Conclusion


When considering about these important skills for a counselor, any counselor should be acquired as a combination of these skills should practice individually these skills. That’s why the counselor plays a major role to develop a person’s life and usually they have to work with more clients and handle their problems related to the workplace or the society. In this assignment widely discussed about specific skills such as,

1.      Communication skills

2.      Acceptance

3.      Empathy

4.      Problem-solving skills

5.      Rapport-building skills

6.      Flexibility

7.      Self-awareness

8.      Multicultural competency