1. team also known as the four T’s. Google

1.  The rewards and punishment, also known as the
carrot and stick, approach to motivation is flawed. According to Daniel Pink,
we have moved from a carrot and stick motivation world to a motivation world
that focuses on three elements: autonomy, mastery and purpose. This paper with
discuss those three elements.


2.  Autonomy is the desire to direct our own lives1.
Studies have shown that perceived control is an important component of one’s
happiness2. Organizations that have found inventive ways to boost
autonomy are outperforming their competitors. People want autonomy in four
areas: task, time, techniques and team also known as the four T’s. Google uses
task to allow its employees to spend one day a week working a project of their
choosing, an element used back in the 1930s by 3M. This element referred to as
“20 percent time” which Googles’ credits most of its great ideas have come from
20 percent time3. Best Buy Corporate office uses time to allow its
employees to work when they want to work. This element has greatly reduced Best
Buys attrition rate. Zappos has utilized technique to allow its employees to
serve the customer and handle the customer’s problem how they see fit without
having to read a script or monitor the length of the call. This has help Zappos
to be consistently ranked as one of the best companies for customer service. At
Whole Foods the department employees not the managers do the hiring. After a
30-day trial period, the prospective teammates vote whether to hire the person
full-time thus utilizing the team element. 

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The opposite of autonomy is control. Control leads to compliance;
autonomy leads to engagement and this leads to mastery; the urge to make
progress and get better at something that matters4. Mastery begins
with flow, which matches our abilities to the experiences we face when
challenged. Mastery abides by three, somewhat peculiar, laws. First, mastery is
a mindset; it requires the capacity to see our abilities not as finite but as
infinitely improvable. Second, mastery is a pain: it demands effort, grit and
deliberate practice. Lastly, mastery is an asymptote; it is impossible to fully
comprehend, which makes it simultaneously frustrating and alluring.


4.  Purpose is the yearning to do what we do in
service of something larger than ourselves5. As humans, we seek
purpose by attaching our desires to a cause larger than ourselves. Motivation
2.0 centered on profit maximization and motivation 3.0 does not reject profits,
but it places equal emphasis on purpose maximization6. The purpose
motive expresses itself in three ways: in goals that use profit to reach
purpose, in words that emphasize more than self-interest, and in policies that
allow people to pursue purpose on their own terms.


5.  In conclusion, there is a mismatch between
what science knows and what business does. Most people believe the best way to
motivate people is by money. According to Daniel Pink, that is a mistake and
the secret to performance and satisfaction is the deeply human need to direct
our own lives, to learn and create new things, and to do better by our